DIGITAL TRANSFORMATION BY DISRUPTIV

Tear Down the Wall Between System Efficiency and Great Customer Experience

YOU ARE MORE READY THAN YOU THINK

From building a solid system architecture to digitizing workflows and addressing platform limitations, digital transformation can feel overwhelming. We can help.

In the past 10+ years, we have improved the commerce operations of many B2B merchants by combining left brain and right brain thinking. We digitize your core business areas through scalable technology stacks, integrate complex capabilities with agility, and turn cluttered online catalogs into streamlined, self-service experiences.

Why now?

#1
B2B Buyers are Now
Acting Like B2C Buyers

73%
of Millennials are now involved in B2B purchasing decisions

SOURCE: FORRESTER

53%
of B2B buyers want to get info on their own before talking to a sales rep

SOURCE: FORRESTER

Only a small portion of B2B buyers need in-person support when making a simple repeat purchase.

WHEN BUYERS FIND IT HELPFUL TO SPEAK WITH SOMEONE (%OF RESPONDENTS)

 
4%

NEVER, ALWAYS DIGITAL

 
15%

SAME PRODUCT OR SERVICE AS BEFORE

 
52 %

PREVIOUSLY PURCHASED PRODUCT OR SERVICE BUT WITH DIFFERENT SPECIFICATIONS

 
76 %

COMPLETELY NEW PRODUCT OR SERVICE

SOURCE: MCKINSEY&COMPANY, B2B CUSTOMER DECISION JOURNEY SURVEY, 2016

The recent ‘consumerisation’ of the B2B marketplace has placed a heavy strain on enterprise ecommerce systems. With B2B companies now required to be nimble and mimic the B2C shopping experience, a flexible ecommerce architecture is of primary importance.

SOURCE: STATISTA

#2
Mobile and Omnichannel
Experiences Drive Sales

40%
Mobile drives or influences an average of 40% of revenue in leading B2B organisations

SOURCE: GOOGLE

50%
of B2B search queries today are made on smartphones

SOURCE: GOOGLE

#3
Personalisation is Key to
Outpace the Competition

80%
of consumers say they’re more likely to purchase from a brand who provides personalised experiences

SOURCE: EPSILON

3x
Customers that receive helpful information are 3x more likely to purchase the most expensive option with less regret

SOURCE: GOOGLE

Work With Us.

We embrace new people, ideas and challenges. Let’s talk about your next project.

Work With Us.

We embrace new people, ideas and challenges. Let’s talk about your next project.

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